The digital store for online sellers.

Your 14-day right to cancel

If you are a consumer, you can cancel an order within 14 days of placing it, without giving a reason. Email hello@zerotosellers.com with your name and order number. This right applies to consumers. Business customers are covered by the rest of this policy.

Services that start within the 14 days

Most customers want work to begin straight away. When you ask us to start within the 14-day period:

• If you cancel before we have started, you receive a full refund.
• If you cancel after we have started, we refund our fee less a fair amount for the work already done.
• Once the service is fully performed, for example when your company is incorporated or your trademark application is filed, the right to cancel ends.

Government and third-party fees

Fees we pay on your behalf to Companies House, the UKIPO, the USPTO, a US state or a registered agent cannot be refunded once paid, because those bodies do not return them.

Outcomes we do not control

Trademark offices, Amazon and banks make their own decisions. A refusal, objection or rejection by one of them is not grounds for a refund of work we have carried out. If an order fails because of our own error, we correct it at no cost or refund our fee in full.

Monthly Amazon account management

You can cancel at any time and the service ends at the close of the month you have paid for. Months already started are not refunded, except under the 14-day right above for your first order.

Software licences and game keys

These products are not on sale yet. When they are, this is how refunds will work:

• Keys are delivered by email. At checkout you will be asked to agree to immediate delivery and to acknowledge that the 14-day right to cancel ends once the key has been delivered.
• An order that has not been delivered can be cancelled for a full refund.
• If a key is invalid, already used or not as described, tell us as soon as you can. We replace it, and if we cannot replace it within a reasonable time we refund it in full.
• We cannot refund a working key because you changed your mind, or because it was bought for a region or platform that the listing clearly said it does not support.

How refunds are paid

We reply to refund requests within 2 working days. Approved refunds go back to your original payment method within 14 days.

Your legal rights

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Who we are

ZeroToSeller is a trading name of ZEROTOSELLERS LTD, a company registered in England and Wales with company number 17575995. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Email: hello@zerotosellers.com.

Orders and prices

Prices are shown in pounds sterling. Our service fee and any government or third-party fee are shown separately before you pay. A contract is formed when we confirm your order in writing. We may decline an order, in which case any payment is returned in full.

What we need from you

You agree to give us accurate information and documents, and to reply to our questions promptly. Delays or refusals caused by incorrect or missing information are your responsibility.

Delivery

All products are delivered electronically. Timescales on this site are estimates. Government offices, Amazon and banks set their own processing times.

No legal, tax or financial advice

ZEROTOSELLERS LTD is not a law firm and does not give legal, tax or financial advice. US trademark applications are filed through a licensed US attorney of record. We do not guarantee that any application, enrolment or account will be approved.

Liability

We are responsible for loss that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Our total liability for an order is limited to the amount you paid us for it. We do not exclude liability where the law does not allow us to.

Governing law

These terms are governed by the law of England and Wales. Consumers living elsewhere keep any mandatory protections of their home country.

Who controls your data

ZEROTOSELLERS LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Contact: hello@zerotosellers.com.

What we collect

• Contact details you give us: name, email address, phone or WhatsApp number.
• Order details and the documents needed to carry out your order, such as identity documents for a company formation or trademark filing.
• Payment records. Card details are handled by our payment provider and are never stored by us.

Why we use it

To carry out your order, to meet our legal and accounting duties, and to answer your questions. We do not sell your data or use it for advertising without your consent.

Who we share it with

Only those needed to complete your order: government registries and trademark offices, our US attorney of record, registered agents, banks you apply to, our payment provider, and the email and messaging services we use to talk to you. Some of these are outside the UK.

How long we keep it

Order and accounting records are kept for six years. Identity documents are deleted once your order is complete, unless the law requires us to keep them longer.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email hello@zerotosellers.com. You can also complain to the UK Information Commissioner’s Office.

This website

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